• Better quality at lower costs
• Improved quality of healthcare delivery and safety
• Improved delivery and/or throughput
• Accelerating momentum
• Improvements in store / pharmacy
• Four corner exercise – KAIZEN™ Basics
• Introduction to KAIZEN™ / Lean in Hospitals - Seven flows in Hospitals
• Improvement by Deletion – What to delete? Video on 8 Wastes
• Paradigm & Paradigm shift – Understanding through the simulation Game
• Group work – Kaizen Values & Principles - Presentation & Discussions by Teams
• KAIZEN™ Change Model (KCM) - The KAIZEN™ Way of Work & KAIZEN™ Logo
• Overview of Daily KAIZEN™ in Hospitals - Video on Daily meetings in Hospitals
• Simulation Game on Daily KAIZEN™
• Workplace improvement through Five S - Video, Simulation Game & Case study
• Visualization, Visual Control & Visual Management - Video on Visual management in Hospitals
• Overview of Support KAIZEN™ - Obeya room
• Overview of Leader KAIZEN™ - Video on Gemba walk by Leaders
• Improvements in different Hospitals – Case studies